In the Context of the Characteristics of Groups, a Heterogeneous

question 39

Multiple Choice

In the context of the characteristics of groups, a heterogeneous group is better suited to creative tasks than a homogenous group because the members of a

• A) heterogeneous group have higher conceptual skills than the members of a homogenous group.
• B) heterogeneous group offer a greater variety of skills, experience, and viewpoints than the members of a homogenous group.
• C) homogenous group have broader skills and knowledge than members of a heterogeneous group.
• D) homogenous group often engage in more undesirable behavior than the members of a heterogeneous group.

Identify and explain the contributions of major figures in management thought, such as Fayol, Taylor, Weber, and Follett.

Recognize the significance of scientific management and its practical applications in the workplace.

Distinguish between the different schools of management thought and their underlying assumptions regarding human behavior and motivation.

Comprehend the concept of bureaucracy, its characteristics, and its implications for organizational design and efficiency.

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Definitions:

Silent Customer

A consumer who does not vocally express dissatisfaction with a service or product, often providing little feedback that businesses can act on.

Attitude

A consistent pattern of thoughts or emotions regarding a person or thing, usually manifested in how one acts.

Internal Customers

Employees or departments within an organization that serve other employees or departments, treating them as customers to fulfill their internal needs and demands.

Delivering Bad News

The process of communicating unfavorable or upsetting information to someone in a thoughtful, empathetic, and clear manner.