Which of the Following Is NOT an Example of Internal

question 27

Multiple Choice

Which of the following is NOT an example of internal data?

• A) sales force reports on reseller activities
• B) electronic records of customer purchases and loyalty
• C) a government report about ways to improve industry productivity
• D) sales force reports on competitor activities
• E) customer service department records of satisfaction and complaints

Recognize the importance of structuring messages to elicit goodwill and positive responses from readers.

Identify the effective ways of presenting inquiries and responses to inquiries in professional communication.

Acknowledge the role of conciseness, clarity, and proper structuring in enhancing message comprehensibility.

Understand the specific guidelines for writing internal operational communications and their expected tone.

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Definitions:

Alarm Stage

The initial phase of the body's response to stress, activating the "fight or flight" mechanism.

Thinking Evaluation

The process of analyzing and making judgments about thoughts or ideas.

Hans Selye

A pioneering endocrinologist known for his research on stress and its effects on the human body, identifying the "General Adaptation Syndrome."

Stress Theory

A framework that explains how stressors in the environment impact an individual's psychological and physical well-being.