When Customers Experience Difficulty Evaluating Products or Services Prior to Making

question 41

Multiple Choice

When customers experience difficulty evaluating products or services prior to making a purchase, such as is the case with professional services, there is evidence that:

• A) customers will rate the quality higher and be more satisfied.
• B) customers will rate the quality lower and be less satisfied.
• C) customers will seek out more information about the product.
• D) customers will defer their judgements and postpone purchase.
• E) none of the above

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Definitions:

Electron Configuration

How electrons are distributed within the atomic or molecular orbitals of an atom or molecule.

Selenium

A chemical element with symbol Se and atomic number 34, known for its role in human health and electronics.

Zinc

A metallic element with the symbol Zn and atomic number 30, known for its corrosion-resistant properties and use in various alloys and batteries.

Arsenic

A toxic metalloid element with the atomic number 33, used in various industrial processes and known for its carcinogenic properties.