That the Quality of a Service Encounter Often Depends on Who

question 137

Multiple Choice

That the quality of a service encounter often depends on who provides them as well as when, where and how they are provided refers to which characteristic of a service?

• A) intangibility
• B) inseparability
• C) variability
• D) perishability
• E) autonomy

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Definitions:

Good Health

A state of complete physical, mental, and social well-being, not merely the absence of disease.

Older Adults

Individuals typically aged 65 years and older, often considered the senior population segment.

Industrialized Countries

Nations that are characterized by a significant level of industrialization, having advanced technological infrastructure and a high standard of living.

Independent Living Facility

A residential living setting for elderly or disabled people, who can care for themselves, but opt for a community that provides assistance when necessary.