Martin Is Looking at the Number of Sales Calls, Travel

question 20

Multiple Choice

Martin is looking at the number of sales calls, travel time and office work time of his sales force. Martin's goal in time and utilization analysis is to have salespeople:

• A) Maximize face-to-face customer time
• B) Minimize output
• C) Develop a CRM system to replace anchored ratings
• D) Expedite expense maximization
• E) All of the above

---

Definitions:

Cognitive Abilities

Refers to mental capacities involved in processing information, problem-solving, decision making, and learning.

Evolutionary Theory

A scientific theory that explains the diversity of life on Earth by means of natural selection and genetic variation over generations.

Operating Room

A facility within a hospital or clinic where surgical operations are carried out in a sterile environment.

Androgynous

Exhibiting both masculine and feminine qualities, or a style of fashion that challenges traditional gender norms.