In Analyzing Sales Training Needs, Toni Knows That by Reducing

question 27

Multiple Choice

In analyzing sales training needs, Toni knows that by reducing turnover rates she can:

• A) Increase the size of the sales force
• B) Offer alternative electronic bill paying systems to her staff
• C) Improve customer continuity
• D) Increase training costs
• E) None of the above

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Definitions:

Variable Costs

Expenditures that adjust in relation to the level of production.

Fixed Costs

Costs that do not vary with the level of output produced by a firm, such as rent, salaries, and insurance premiums.

Profit

The financial gain obtained when the revenue from a business activity exceeds the expenses, costs, and taxes.

Variable Costs

Costs that change in proportion to the level of production or business activity, such as raw materials and direct labor.