When Toysmart

question 97

Multiple Choice

When Toysmart.com filed for bankruptcy in June 2000, it listed its customer database as one of its assets even though it had assured its customers it would never disclose their information to any third party. People who had purchased from Toysmart and were a part of its database were upset when they learned that their private information was being treated as property that was for sale. These customers believed that they
Should know how their private information would be used. In other words, Toysmart's former customers had a:

• A)right to safety.
• B)right to choose.
• C)right to be treated courteously.
• D)right to be informed.

---

Definitions:

Trust/Low Distrust

A state of confident expectation in someone's character, ability, strength, or truth, or its absence resulting in skepticism and caution.

Intractable Negotiation

A negotiation perceived as impossible to resolve due to deep-seated disagreements, high complexities, or significant power imbalances.

De-escalates

The process of reducing the intensity or severity of a conflict, situation, or potentially harmful behavior.

Self-Promotion

The act of advocating for oneself to advance personal goals, increase visibility, or improve status and opportunities.