Organizations Attempt to Reduce the Inconsistency in the Delivery of Services

question 20

Multiple Choice

Organizations attempt to reduce the inconsistency in the delivery of services through:

• A)standardization and training.
• B)collaboration.
• C)the reduction of customer contact points in the service delivery process.
• D)higher incentives to employees for satisfactory performance.

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Definitions:

Deferred Tax Liability

A tax obligation that a company owes but does not have to pay until a future date, often due to timing differences in recognizing income and expenses.

Consolidation Adjustment

Adjustments made to the financial statements of a parent company and its subsidiaries to eliminate intercompany transactions and balances for the purpose of consolidation.

Company Tax Rate

The percentage of a company's taxable profits that it must pay to the government as tax.

Cost of Sales

The direct costs attributable to the production of the goods sold by a company, including materials, labor, and overhead expenses.