Many Services, Such as Banking and Insurance, Can Now Be

question 22

Multiple Choice

Many services, such as banking and insurance, can now be delivered electronically, often requiring no face-to-face customer interaction, as with, for example, Bank of Montreal's web-based banking service. With particular respect to the amount of interaction between the consumer and the service deliverer, which unique characteristic of services is illustrated in this example?

• A)intangibility
• B)inseparabili ty
• C)perishabilit y
• D)incongruity

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Definitions:

Conceptually

Pertaining to or based on concepts or ideas.

Gender Role

Socially constructed roles, behaviors, activities, and attributes that a given society considers appropriate for men and women.

Transsexual Individuals

People who identify and live as a gender different from the one assigned at birth, often pursuing medical interventions to align their bodies with their gender identity.