One of the Primary Difference Between Tangible Goods and Services

question 113

Multiple Choice

One of the primary difference between tangible goods and services involves the consumer's ability to make pre-purchase evaluations. For example, consumers can quite easily make comparisons and evaluations of clothing, automobiles, and Appliances before making a purchase. On the other hand, consumers can evaluate Services such as restaurants, beauty salons, and laundromats only during or after the purchase. Indeed, tangible products have __________properties, while services have
__________Properties.

• A)search; experience
• B)experience; search
• C)consistent; inconsistent
• D)inconsistent; consistent

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Definitions:

Herzberg's Two-Factor Theory

A theory that divides workplace factors into two categories: hygiene factors, which prevent dissatisfaction, and motivators, which encourage employees to work harder.

Job Dissatisfaction

The state of being unhappy or discontent with one's employment situation, often due to factors such as working conditions, relationships, or compensation.

Management By Objectives

A performance management approach in which managers and employees collaborate to set, monitor, and achieve specific objectives within an agreed timeframe.

Goal-Oriented Rewards

Incentives provided after the achievement of defined objectives, aimed at motivating performance.