Each of the Following Can Influence Customers' Perceptions of the Authenticity

question 125

Multiple Choice

Each of the following can influence customers' perceptions of the authenticity of their service experiences, EXCEPT:

• A)social processes that allow customers to share their interests.
• B)allowing consumers to participate in the production process.
• C)personal interaction.
• D)service standardization.

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Definitions:

Yelling

The act of shouting or calling out loudly and forcefully, often as a means of expressing strong emotion or commanding attention.

Negative Reinforcement

The strengthening of a behavior because a negative condition is stopped or avoided as a consequence of the behavior.

Punishment

A consequence that decreases the likelihood of a behavior being repeated in the future, often used in behavior management strategies.

Shaping

A process in behavioral psychology where successive approximations of a behavior are reinforced to teach a new behavior.