Figure 12-2 -According to the Service Continuum (Figure 12-2), Which of the 12-2)

question 42

Multiple Choice

Figure 12-2

-According to the service continuum (Figure 12-2) , which of the following organizations has the highest level of intangibility?

• A)teaching
• B)tailored suit
• C)advertising agency
• D)fast-food restaurant

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Definitions:

Social Status

The level of respect, admiration, and importance an individual holds within a society based on various factors including occupation, wealth, and education.

Authority

The legitimate power or right to give orders, make decisions, and enforce obedience.

Culture

The beliefs, customs, arts, and collective behavioral patterns of a particular society, group, place, or time.

Behaviors

The observable actions or responses of individuals or groups in response to stimuli or environmental factors.