In Services Marketing,__________ Refers to the Actual Procedures, Mechanisms, and Flow

question 79

Multiple Choice

In services marketing,__________ refers to the actual procedures, mechanisms, and flow of activities by which the service is created and delivered.

• A)process
• B)personalization
• C)convergence
• D)mobility

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Definitions:

INFP

A personality type in the Myers-Briggs Type Indicator (MBTI) characterized by introversion, intuition, feeling, and perceiving.

Work From Home

A work arrangement in which employees perform their job duties from a remote location, usually their home, rather than a centralized office.

Extroversion

A personality trait characterized by outgoingness, high energy, and a preference for social interaction and stimulation.

High Degree

A level of qualification, status, or intensity that is considerably above average.