When It Comes to Developing New Services Over New Products

question 176

Multiple Choice

When it comes to developing new services over new products there are some significant differences. All of the following represent the differences except:

• A)the service delivery staff is part of the customer experience.
• B)local decentralized production of the service is required.
• C)the new-service development process is often difficult for the customer to observe.
• D)focus on the competition, not on consumers.

Define and distinguish between discrimination, prejudice, and stereotypes.

Explain the phenomenon of groupthink and its impact on decision-making in groups.

Identify various forms of prejudice and discrimination discussed in the chapter.

Understand the influence of developmental stages and cultural norms on individual sexuality and relationships.

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Definitions:

Outsourced Service

A business practice where a company hires another organization to perform services, handle operations, or provide services that are either difficult to manage or are outside the company's expertise.

Considerations

Various factors or aspects that must be taken into account when making decisions or evaluating situations.

Transactions

Transactions refer to the act of conducting business or commercial exchanges between parties, involving the transfer of goods, services, money, or information.

Transformations

Comprehensive changes that significantly alter the nature, function, or condition of an organization, system, or individual.