Each of the Following Statements Illustrates a Reason Why Creating

question 123

Multiple Choice

Each of the following statements illustrates a reason why creating and delivering new services is much more difficult than creating new tangible products EXCEPT:

• A)New services usually do not have a tangible product to carry a brand name.
• B)Many services require the physical presence of the customer, which demands local decentralized production of the service.
• C)Most service companies focus on creating incremental improvements.
• D)The new-service development process is also difficult to map out for the service company and often difficult for the service customer to observe.

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Definitions:

Duty To Act

A legal obligation that requires a person to take a certain action or perform a certain duty, often in emergency situations to avoid liability for harm caused by nonaction.

Innocent Conduct

Actions or behavior that are performed without malice or intent to harm, often considered in legal contexts to determine culpability or liability.

Further Harm

Additional injury or damage that occurs or may occur as a consequence of an initial act or occurrence.

Restatement Third

A collection of model legal doctrines, developed by the American Law Institute, that aims to clarify, modernize, and otherwise improve various aspects of the law.