The First Step in the Service-Profit Chain Is the Establishment

question 31

Multiple Choice

The first step in the service-profit chain is the establishment of____________ .

• A) employee satisfaction
• B) service capability
• C) internal service quality
• D) high value service
• E) nonmonetary rewards

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Definitions:

Contract Authority

A power granted to an individual or entity to enter into legally binding agreements on behalf of another person or entity.

Principal Duties

are the main responsibilities or tasks that an individual or entity is expected to perform as part of a job role or contractual agreement.

Agent Duties

Responsibilities of an agent to act in the best interest of the principal, including duties of loyalty, care, and to disclose material information.

Contract Remedies

Legal solutions available to a party under a contract when the other party fails to perform as promised.