One of the Key Assumptions in the Service Business Is

question 78

Multiple Choice

One of the key assumptions in the service business is that success depends on how well employees deliver their services to customers. However, according to the service-profit chain, success depends on ____________ .

• A) the availability of factors of production
• B) autocratic management
• C) a high degree of centralization
• D) how well employees are treated
• E) market size

---

Definitions:

Fear

An unpleasant emotion caused by the threat of danger, pain, or harm.

Barrie Thorne

A sociologist known for her contributions to gender studies, sociology of childhood, and feminist methodology.

Constructing Gender Roles

The process by which society and culture create and enforce expectations and behaviors deemed appropriate for individuals based on their perceived sex.

Passive Recipients

Individuals who accept or receive information, benefits, or actions from others without active response or engagement.