How Are Organizations Using Teams to Help Increase Customer Satisfaction

question 115

Multiple Choice

How are organizations using teams to help increase customer satisfaction?

• A) by instituting a system of increased formalization throughout the organization
• B) by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
• C) by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale
• D) by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems)
• E) by taking direct responsibility for service quality

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Definitions:

Bureaucratic Appointments

The process of assigning individuals to positions within governmental organizations or agencies, often based on qualifications and sometimes political affiliations.

President Andrew Jackson

The seventh President of the United States (1829-1837) known for his populist policies and role in the Indian Removal Act.

Privatization

The transfer of ownership or provision of public services or assets from the government to private individuals or organizations.

Government Services

Public services provided by the government to its citizens, including healthcare, education, and safety.