Exhibit 12.5 The Following Questions Use the Information Below

question 20

Multiple Choice

Exhibit 12.5
The following questions use the information below.
The owner of Sal's Italian Restaurant wants to study the growth of his business using simulation. He is interested in simulating the number of customers and the amount ordered by customers each month. He currently serves 1000 customers per month and feels this can vary uniformly between a decrease of as much as 5% and an increase of up to 9%. The bill for each customer is a normally distributed random variable with a mean of $20 and a standard deviation of $5. The average order has been increasing steadily over the years and the owner expects the mean order will increase by 2% per month. You have created the following spreadsheet to simulate the problem.
-Which of the following is a reason to employ queuing theory?

• A) To reduce customer wait time in line.
• B) To reduce service times.
• C) To generate more arrivals to the system.
• D) To reduce worker idle time in line.

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Definitions:

Direct Labor

The labor costs directly tied to the production of goods or services, which can include wages of workers or employees directly involved in manufacturing.

Factory Overhead

The indirect costs associated with manufacturing, including utilities, maintenance, and salaries of non-direct labor employees, that cannot be directly traced to specific products.

Product Costing

The process of determining the total cost involved in producing a product, including direct materials, labor, and overhead costs.

Interim Financial Statements

Financial reports covering a period of time less than a fiscal year, often quarterly or semi-annually, providing a periodic update on a company's financial position.