Exhibit 13.1 The Following Questions Are Based on the Output Below

question 71

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Joe's Copy Center has 10 copiers. They break down at a rate of 0.02 copiers per hour and are sent to the service facility. What is the average arrival rate of broken copiers to the service facility?

• A) 0.02
• B) 0.2
• C) 10
• D) It cannot be determined from the information provided.

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Definitions:

Financial Communications

The practice of managing and disseminating a company’s financial information and narrative to its stakeholders, including investors and analysts.

Corporate Communications

The practice of managing and coordinating all internal and external communications aimed at creating favorable point of view among stakeholders on which the company depends.

Employee Volunteer Programs

Initiatives set up by organizations to encourage and support their employees in contributing time and effort to volunteer activities.

Corporate Service Engagements

Activities and projects undertaken by a corporation to provide assistance or services to its clients or communities, often as part of corporate social responsibility efforts.