Exhibit 13.1 The Following Questions Are Based on the Output Below

question 57

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-A jockey refers to

• A) a customer who refuses to join the queue.
• B) a customer who refuses service by a specific server.
• C) a customer who joins the queue but leaves before service is complete.
• D) a customer who switches between queues in the system.

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Definitions:

Health Care Procedures

Clinical activities or interventions performed to diagnose, treat, or manage patients' health conditions.

Open-ended Question

A type of question that cannot be answered with a simple "yes" or "no," aiming to encourage a full and meaningful response.

Closed-ended Question

A type of question format that limits the respondent's answers to a predetermined set of choices or a simple yes/no.

Allergic Reactions

Immune system responses to a foreign substance that's not typically harmful to the body, such as pollen, certain foods, or pet dander.