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There Are Five Dimensions That Customers Use to Judge Service

question 21

Multiple Choice

There are five dimensions that customers use to judge service quality. The willingness to help customers and to provide prompt service is ________.


Definitions:

Flexible Budget

A budget that is adaptable and varies according to the changes in activity level or volume.

Net Operating Income

The profit generated from a company's core business operations, excluding deductions of taxes and interest.

Facility Expenses

Costs associated with the physical locations a business operates, including utilities, maintenance, and rent or mortgage payments.

Flexible Budget

A budget that adjusts or flexes with changes in volume or activity, allowing for more accurate financial planning.

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