Which of the Following Statements Is Not True Concerning a Service

question 9

Multiple Choice

Which of the following statements is not true concerning a service guarantee?

• A) A well designed and implemented service guarantee can help a firm gain control over its operation.
• B) Fear of customer cheating inhibits some mangers from adopting a service guarantee.
• C) Managers are likely to worry about the costs of a service guarantee, but for the wrong reasons.
• D) Managers who seek control over the financial consequences of a service guarantee should require customers to meet various conditions.

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Definitions:

Point

A specific location in space defined by coordinates in a given dimension.

Slope

The gradient of a line, described as the division of the change in height by the change in width between two points on that line.

Graph

A visual representation of data or mathematical functions typically plotted with coordinates on a two-dimensional plane.

Point

A precise location or position in a two-dimensional or three-dimensional space, usually represented by a dot.