Not Satisfied with Just Meeting Customer Expectations, This Category of Service

question 60

Multiple Choice

Not satisfied with just meeting customer expectations, this category of service firms expands upon the expectations to levels that competitors find difficult to meet.

• A) Available-for-service.
• B) Journeyman.
• C) Distinctive competence achieved.
• D) World class service delivery.

---

Definitions:

Net Profit Margin Percentage

This is a financial metric that represents the percentage of revenue that remains as profit after all operating expenses, interest, taxes, and preferred stock dividends have been deducted from a company's total revenue.

Cost of Goods Sold Percentage

A ratio that compares the cost of goods sold to the total sales revenue, indicating the efficiency of production and pricing.

Asset Turnover Ratios

Ratios that capture how efficiently a company uses its assets.

Solvency Ratios

Ratios that measure a company’s ability to meet its long-term obligations.