Continuous Connectivity Is Desired by Many Users of CRM Applications

question 16

True/False

Continuous connectivity is desired by many users of CRM applications, however this is still something the systems can't deliver yet.

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Definitions:

Cross-Functional Team

A team composed of members from different functional areas of an organization, working together towards a common goal.

Multiteam System

A complex system consisting of multiple teams working interdependently toward shared and distinct objectives.

Quality Circles

A management technique involving a group of employees who voluntarily meet regularly to identify, analyze, and solve work-related problems.

KSAs

An acronym for Knowledge, Skills, and Abilities; the set of qualifications and characteristics that enable a person to perform a specific job.