When Customer Expectations Are Met or Exceeded, the Service Is

question 1

True/False

When customer expectations are met or exceeded, the service is deemed to possess low quality.

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Definitions:

California

A state located on the west coast of the United States, known for its diverse landscape, population, and as a center of technology and entertainment industries.

Wealthy And Elites

Individuals or groups possessing a significant amount of resources, influence, and power within a society.

Conflict

A struggle or clash between opposing forces, interests, or ideas, which can occur at individual, group, or societal levels.

Differential Association

A theory in sociology suggesting that individuals learn criminal behavior from their environment and personal associations.