When You Use the Direct Plan for a Bad-News Message

question 43

Multiple Choice

When you use the direct plan for a bad-news message, you should

• A) save any mention of the justification for the closing paragraph.
• B) include a sincere apology in the first paragraph.
• C) emphasize the reasons before presenting the negative news.
• D) state the information in language as positively as possible.
• E) avoid a friendly closing so you won't seem insincere.

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Definitions:

Ethical Decision-Making

The process of evaluating and choosing among alternatives in a manner consistent with ethical principles.

Ethical Codes

Ethical codes are a set of guidelines and principles designed to guide the behavior and decision-making of professionals within a specific field.

Moral Model

This refers to a conceptual framework that emphasizes ethical and moral principles as the basis for determining right and wrong behavior.

Job Performance

The effectiveness and efficiency with which an individual fulfills their work-related tasks and responsibilities.