Based on Data from the Patient Satisfaction Survey,the Nurse Manager

question 18

Multiple Choice

Based on data from the patient satisfaction survey,the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

• A)Assess the perceptions of the nursing staff regarding the particular service problem.
• B)Include community representatives on a planning committee to address the change.
• C)Involve physicians, other healthcare professionals, and ancillary staff.
• D)Review all patient complaints with the nursing staff.

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Definitions:

Social Movement

A type of group action focused on promoting, resisting, or enacting social change through collective behaviors, ideologies, and community-based strategies.

Social Movements

Collective, organized, sustained, and non-institutionalized efforts by people to promote or resist change in society or social institutions.

College Students

Individuals enrolled in colleges or universities pursuing higher education and academic degrees.

Financial Support

Monetary assistance provided to individuals, organizations, or countries to help them meet their needs or goals.