After-Sale Follow-Up Is an Important but Often Neglected Step in B2C

question 68

True/False

After-sale follow-up is an important but often neglected step in B2C sales.

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Definitions:

Compulsion

Compulsion is a psychological condition characterized by the irresistible urge to perform specific acts repeatedly, often against the individual’s conscious wishes, as seen in disorders like Obsessive-Compulsive Disorder (OCD).

Compulsions

Repetitive behaviors or mental acts that an individual feels driven to perform in response to an obsession or according to rigidly applied rules.

Obsessions

Persistent, unwanted thoughts, images, or urges that cause significant anxiety or distress.

Motor Impulses

Nerve signals that initiate muscle contractions, leading to voluntary or involuntary movements.