Which of the Following Statements Regarding TQM Is Best

question 9

Multiple Choice

Which of the following statements regarding TQM is best?
I. TQM is organization wide and everyone's responsibility
II. Customer focus is not a requirement of TQM.
III. Only junior management is involved in TQM.

• A) I only is true
• B) II only is true
• C) III only is true
• D) I and II only are true
• E) all the above are true

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Definitions:

Flooding

A behavioral therapy technique for anxiety that involves exposure to a large amount of an anxiety-provoking stimulus.

Behavior Therapies

A type of psychotherapy that focuses on changing unwanted behaviors through rewards, reinforcements, and desensitization.

Systematic Desensitization

A therapeutic technique used to help individuals overcome phobias and anxiety disorders by gradually exposing them to the feared object or situation in a controlled manner.

Classical Conditioning

A learning process that pairs a neutral stimulus with a stimulus that naturally produces a response until the neutral stimulus alone produces the same response.