Passenger Airline Companies Typically Measure Quality in Terms of On-Time

question 6

Essay

Passenger airline companies typically measure quality in terms of on-time departures and on-time arrivals. While these are two good measures of a portion of the flying experience, what other measures would be useful if the airline was to change their focus and look at the flights from the point of view of their customer, rather than from their organizational point of view? What are the expectations of the flying customer?

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Definitions:

Independent Events

Two events are independent if and only if the occurrence of one does not affect the probability of the other.

Disjunction

A logical operation yielding a true value if at least one of its operands is true; in grammar, it's the action of joining words or phrases in a way that indicates alternatives.

Occur

To happen or take place.

52-Card Deck

A standard deck of playing cards comprising four suits (hearts, diamonds, clubs, spades), each with 13 ranks (from two to ten, and the face cards jack, queen, king, and ace).