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The First Step in Implementing a Balanced Scorecard Is Developing

question 16

True/False

The first step in implementing a balanced scorecard is developing measures for each of the perspectives.


Definitions:

Behavioral Contrast

A phenomenon in operant conditioning where the rate of response to one stimulus changes when the reinforcement conditions are modified for another stimulus.

Congruency Effect

A phenomenon where the reaction time is faster and accuracy is higher when the properties of a stimulus are in harmony with its response.

Negative Reinforcement

The strengthening of a behavior by removing or avoiding a negative outcome or aversive stimulus.

Positive Reinforcement

The addition of a pleasant stimulus following a desired behavior, increasing the likelihood of that behavior being repeated.

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