When Selling Rooms a Front Desk Associate Might Try to "Upsell

question 45

Multiple Choice

When selling rooms a front desk associate might try to "upsell." This means

• A) selling the room at the rack rate
• B) honoring a guests discount coupon
• C) providing a discount rate
• D) suggestively selling the features of a larger room, a higher floor or perhaps a better view

Apply cost and revenue formulas to generate budget reports.

Understand the impact of activity levels on budgeted and actual expenses and revenues.

Grasp the importance of budgeting in non-profit organizations.

Learn the necessity of adapting budgeting practices to various measures of activity (e.g., customer served, patient-visits).

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Definitions:

Assertiveness

The quality of being self-assured and confident without being aggressive, enabling clear and effective communication.

Information Control

Managing access to, the distribution of, or the ability to manipulate information.

Exchange

The act of giving one thing and receiving another in return, particularly in the context of goods, services, or ideas.

Coalition Building

The process of assembling a group of diverse organizations or individuals to pursue a common goal or address a specific issue collectively.