An Electronics Retail Chain Allows Its Front-Line Employees to Make

question 42

Multiple Choice

An electronics retail chain allows its front-line employees to make adjustments in day-to-day activities based on the needs of the customers across its outlets in various locations.This approach will help the firm in reducing the:

• A)knowledge gap.
• B)delivery gap.
• C)standards gap.
• D)communication gap.
• E)communion gap.

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Definitions:

Unconditioned Response

An automatic, natural reaction to a stimulus that occurs without prior conditioning or learning.

Shaping

A method of training by which successive approximations toward a desired behavior are reinforced.

Partial Reinforcement

A conditioning principle in which a reward or punishment is not administered every time the desired response is performed, leading to more resilient behavior patterns.

Generalization

The tendency to apply what is learned in one situation to other similar situations, often considered a fundamental learning process.