Sara Does Not Like to Wait for Long Before Being

question 66

Multiple Choice

Sara does not like to wait for long before being served at a restaurant.Hence, the dimension of service that will influence Sara when she rates the quality of service at the restaurant will be:

• A)assurance.
• B)reliability.
• C)tangibility.
• D)responsiveness.
• E)empathy.

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Definitions:

Process-Oriented Layout

A layout design primarily used in manufacturing operations where machinery and equipment are organized according to the specific process or sequence of operations.

Strategic Layout Decision

Decisions related to the physical arrangement of business resources to optimize processes and efficiency.

Inventory

The quantity of goods and materials on hand, typically in a warehouse or point of sale, waiting to be sold or used in production.

Servicescape

The physical surroundings in which a service takes place, and how they affect customers and employees.