The Dimension of Reliability Refers to The

question 65

Multiple Choice

The dimension of reliability refers to the:

• A)willingness of the service providers to help customers and provide prompt service.
• B)knowledge of and courtesy by employees and their ability to convey trust and confidence.
• C)ability to perform the service dependably and accurately.
• D)caring, individualized attention provided to the customers.
• E)appearance of physical facilities, equipment, personnel, and communication materials of service.

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Definitions:

Responsible

Having an obligation to do something, or having control over or care for someone, as part of one's job or role.

Determined Actions

Refers to actions whose outcomes are influenced or dictated by prior conditions or laws, suggesting a lack of free will.

Compatibilism

The thesis that both determinism (in some interpretations) and free action can be true. Determinism does not rule out free action, and the possibility of free action does not require that determinism be false. They are compatible positions.

Kant

Immanuel Kant was an 18th-century German philosopher whose work in epistemology, ethics, and aesthetics had a profound influence on modern Western philosophy, especially through his doctrine of transcendental idealism.