Which of the Following Is True Regarding the Communication Gap

question 18

Multiple Choice

Which of the following is true regarding the communication gap?

• A)It refers to the difference between the firm's service standards and the actual service it provides to customers.
• B)Empowering service providers is an effective method of reducing this gap.
• C)It can be reduced by managing customer expectations effectively.
• D)It reflects the difference between customers' expectations and the firm's perception of those customer expectations.
• E)It can be closed by getting employees to meet or exceed service standards.

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Definitions:

Maximum Profit

The highest achievable profit under given market conditions, considering all costs and revenue.

Shareholders

Individuals or entities that own shares in a corporation, thereby holding a portion of the ownership.

Resist Unethically

The act of opposing or defying through morally questionable means or for unethical purposes.

Lose the Job

Losing the job refers to the involuntary termination of an individual's employment, commonly due to layoffs, company downsizing, or dismissal.