Fresh Florists Caters to Different Customers' Needs Based on the Occasion

question 20

Multiple Choice

Fresh Florists caters to different customers' needs based on the occasion and allows its employees to manage customers independently.They are allowed to make suggestions to customers regarding decorations and to make decisions that are in the best interest of the customers and the company.The approach used by Fresh Florists shows that it is trying to close the delivery gap by:

• A)providing rewards for excellent service.
• B)using technology for delivering the services.
• C)providing training to its employees.
• D)empowering its service providers.
• E)evaluating service quality.

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Definitions:

Complement To Labor

Goods, services, or technologies that enhance the productivity or efficiency of labor.

Demand Curve For Labor

A graphical representation showing the relationship between the quantity of labor demanded by employers and the wage rate.

Price Of Sewing Machines

The amount of money required to purchase a sewing machine, which may vary based on features, brand, and market demand.

Wage Rate

The amount of payment that a worker receives per unit of time or per unit of output, often expressed as an hourly or piece-rate wage.