The Dimension of Responsiveness Used by Customers to Determine Overall

question 45

Multiple Choice

The dimension of responsiveness used by customers to determine overall service quality refers to the:

• A)knowledge of and courtesy used by employees and their ability to convey trust and confidence.
• B)willingness of service providers to help customers and provide prompt service.
• C)ability of service providers to perform the service dependably and accurately.
• D)caring, individualized attention provided to customers by service providers.
• E)appearance of physical facilities, equipment, personnel, and communication materials of
• Service.

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Definitions:

Premium on Bonds Payable

The amount by which the selling price of a bond exceeds its par value or face value.

Discount on Bonds Payable

The difference between the face value of a bond and its selling price, when the bond is sold for less than its face value.

Market Rate of Interest

The interest rate prevailing in the market for securities of similar risk and maturity.