Which of the Following Methods Used by Service Providers to Reduce

question 37

Multiple Choice

Which of the following methods used by service providers to reduce delivery gaps gives customers a greater degree of control over the services?

• A)empowering employees
• B)using technology
• C)achieving goals through training
• D)evaluating service quality
• E)supporting service providers

---

Definitions:

Effective Leaders

Individuals who demonstrate the ability to influence, motivate, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.

Referent Power

A form of influence based on the leader's personal traits and followers' identification with them, leading to admiration, respect, and loyalty.

Supportive

Offering assistance, encouragement, or reinforcement to others, particularly during challenging times or towards achieving goals.

Accepting

means showing receptiveness to or approval of ideas, individuals, or situations, often characterized by a willingness to embrace diversity or change.