By Being More Realistic About the Services They Can Provide

question 78

Multiple Choice

By being more realistic about the services they can provide and by managing customer expectations effectively, firms can close the gap.

• A)criterion
• B)knowledge
• C)standards
• D)delivery
• E)communication

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Definitions:

Unchanging

Remaining the same over time; not undergoing any transformation, variation, or development.

Loudness

The perception of the intensity of sound waves, often measured in decibels, as experienced by a listener.

Amplitude

The height or strength of a wave signal, which in the context of sound, determines its loudness.

Sound Wave

A type of pressure wave generated by vibrating objects, which travels through a medium (such as air or water) and is perceived as sound when it reaches a human ear.