Which of the Following Service Dimensions Refers to the Service

question 27

Multiple Choice

Which of the following service dimensions refers to the service provider's ability to perform the service dependably and accurately?

• A)responsiveness
• B)reliability
• C)empathy
• D)assurance
• E)tangibles

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Definitions:

Options Granted

Refers to the provision of stock options to employees as a form of compensation, giving them the right to purchase company stock at a future date at a predetermined price.

Strategic Compensation

A method of designing and implementing compensation packages that aim to align employee rewards with business objectives.

Organizational Goals

Refers to the objectives or targets that a company aims to achieve, guiding its strategic planning and decision-making processes.

Meshing Compensation

A compensation strategy designed to align employees' pay with organizational goals, performance, and culture.