When Using Handout All of the Following Are Suggestions Except

question 22

Multiple Choice

When using handout all of the following are suggestions except

• A) make sure the handouts are error free
• B) instruct the trainees when to view the handouts
• C) distribute the handouts while you are speaking
• D) all of the above are appropriate for using handouts

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Definitions:

Bad-news Messages

Communications tasked with delivering unfavorable information with sensitivity and consideration towards the recipient's perspective.

Denial Messages

Refers to communications that inform recipients about what cannot be done or why a request is rejected, often aiming to maintain a positive relationship.

Proper Tone

The use of language and style in communication that is appropriate for the audience and purpose, reflecting respect and professionalism.

Cash Refunds

A return of money to a purchaser following the return of an item or dissatisfaction with a service provided.