Creating a Favorable Impression and Developing Rapport with Prospective Customers

question 171

Multiple Choice

Creating a favorable impression and developing rapport with prospective customers is a critical part of the ____ step of personal selling.

• A)following up
• B)making the presentation
• C)approach
• D)prospecting
• E)preapproach

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Definitions:

Muscle Mass Loss

A reduction in the size or quantity of muscle fibers, often associated with aging or inactivity.

Fracturing

The process of breaking or cracking a bone or hard material.

Transfer Crutch

A mobility aid used to assist in the transfer of individuals from one position or location to another, facilitating patient movement.

Stretcher

A portable bed used for transporting or temporarily holding patients, especially in medical emergencies or hospital environments.