One of the Ways in Which Service Businesses Communicate a Higher

question 133

Multiple Choice

One of the ways in which service businesses communicate a higher degree of trust to their customers is by having their employees be well-groomed, sharp looking, and dressed in appropriate uniforms. This is a way to address the characteristic of services.

• A) intangibility
• B) perishability
• C) homogeneity
• D) inseparability
• E) heterogeneity

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Definitions:

Scalpel

A small and extremely sharp bladed instrument used for surgery, dissection, or art.

Doctrine of Laches

A legal principle that bars a claim due to a significant delay in seeking relief or asserting a right.

Res Ipsa Loquitur

Res Ipsa Loquitur is a legal doctrine which allows proof of negligence to be inferred from the very nature of an accident or injury, in the absence of direct evidence on how any defendant behaved.

Act of God

An unforeseen and unpreventable event caused by natural forces, which exonerates parties from contract obligations.