By Installing Automated Check-In Kiosks in Airports, Airlines Have Increased

question 4

Multiple Choice

By installing automated check-in kiosks in airports, airlines have increased customer convenience and facilitated faster check-in by customers. It has considerably reduced the number of personnel attending to flight passengers. This has led to a decrease in characteristic of the airline service.

• A) perishability.
• B) intangibility.
• C) customer contact.
• D) homogeneity.
• E) customer service.

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Definitions:

Total Assets

The sum of all assets owned by a business, including current, fixed, and intangible assets, representing the total resources a company has at its disposal.

Total Liabilities

Comprises all the obligations a company owes, including loans, accounts payable, mortgages, deferred revenues, bond issues, warranties, and accrued expenses.

Total Equity

The total of all ownership interest in a company, calculated as total assets minus total liabilities.