Providers of Services Must Deal with the Challenge of Balancing

question 116

Multiple Choice

Providers of services must deal with the challenge of balancing supply and demand and plan for times of peak and off-peak demand. Which of the following characteristics of services creates these challenges?

• A) Inseparability
• B) Customer contact
• C) Perishability
• D) Heterogeneity
• E) Intangibility

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Definitions:

Social Roles

Expectations and norms attached to a particular position or status in society, which guide how individuals in those positions should behave.

Culture

The sum of attitudes, customs, and beliefs that distinguishes one group of people from another, transmitted from one generation to the next through communication, not through genes.

Secondary Sex Characteristics

are features that appear during puberty, distinguishing the two sexes from each other but are not directly involved in reproduction.

Primary Sex Characteristics

The physical features that are directly involved in reproduction, such as the ovaries and testes, and the external genitalia.