One of the Ways in Which Service Businesses Communicate a Higher

question 133

Multiple Choice

One of the ways in which service businesses communicate a higher degree of trust to their customers is by having their employees be well-groomed, sharp looking, and dressed in appropriate uniforms. This is a way to address the characteristic of services.

• A) intangibility
• B) perishability
• C) homogeneity
• D) inseparability
• E) heterogeneity

Understand the influence of personality traits on individual behavior in organizations.

Recognize the role of internal and external cues in guiding behavior in organizational contexts.

Assess the impact of personality types on organizational roles and interpersonal relations.

Understand the barriers to effective social perception and strategies to overcome them.

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Definitions:

Residual Value

The projected sum an asset will fetch at the time of sale, once it has surpassed its lifespan.

Straight-Line Method

A method of calculating depreciation or amortization by evenly spreading the cost of an asset over its useful life.

Depreciation Expense

An accounting method to allocate the cost of a tangible asset over its useful life, reflecting wear and tear, deterioration, or obsolescence.

Residual Value

The estimated value of an asset at the end of its useful life.