Grant Turner Makes an Appointment to Visit with a New

question 109

Multiple Choice

Grant Turner makes an appointment to visit with a new dermatologist in town because of recent bad sunburn. When he arrives at the dermatologist's office, Grant notices a foul odor in the air, worn floor coverings, cluttered rooms that have paint peeling from the walls, and poor lighting. However, the other patients in the waiting room were talking about how much they liked the doctor. While Grant viewed the dermatologist as competent, Grant decided not to visit him again even though the dermatologist recommended a follow-up. Which situational influences are most likely to have affected Grant's decision?

• A) Social surroundings
• B) Momentary mood
• C) Antecedent states
• D) Purchase reasons
• E) Physical surroundings

---

Definitions:

Continuous Improvement

An ongoing effort to enhance products, services, or processes to achieve better quality and efficiency.

Economies Of Scale

Cost advantages that enterprises obtain due to their scale of operation, with cost per unit of output generally decreasing with increasing scale.

Career Stability

The extent to which an individual's career possesses continuity and security over time, often associated with long-term employment in a single organization or industry.

Inhumane

Lacking in compassion or empathy; cruel or barbaric acts that disregard the suffering of others.