An Efficiency-Oriented Performance Metric

question 8

Multiple Choice

An efficiency-oriented performance metric:

• A) evaluates the quality of supplier relationships.
• B) measures end customer satisfaction.
• C) measures direct contributions to profit.
• D) calculates the average dollar cost of a purchase order.
• E) measures number of defects caused by poor incoming quality.

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Definitions:

Extended Warranty

An additional warranty that consumers can purchase to extend the warranty period beyond the standard warranty offered by the manufacturer or seller.

Maintenance Plan

A strategy for regularly scheduled maintenance activities intended to ensure the long-term efficiency and reliability of equipment, systems, or buildings.

Associated Services

Additional services that are provided with a main product or service to enhance customer satisfaction and experience.

Unsought Product

Goods that consumers do not normally think of buying or do not know exist until they see them.